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FAQs

Do you ship internationally?

Yes! We ship everywhere in the world for free!. Just be sure to check that the items you’re ordering will clear customs in your country.

How much is shipping?

Shipping is free, worldwide, for all products!


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Between 2-3 weeks for Domestic orders or 3-5 weeks for International orders due to high order volume and worldwide shipping.


I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?
It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

 

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.


WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Debit card, Credit card, VISA, Paypal, or Apple Pay.

What do I do if I receive a defective product?

If there’s some sort of manufacturing defect, let us know within 14 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement.

Have a question? E-mail us at innovationdog@protonmail.com

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